Ans. We have 6 warehouses in 1 tier city which are dedicated to provide quicker delivery.

Ans: Orders are typically processed within 1-2 business days. Shipping time depends on your location and can range from 3-7 business days for standard delivery.

Ans: Yes, we offer free shipping on orders above ₹X (or your country’s currency limit).

Ans: Absolutely! Once your order is shipped, you’ll receive a tracking number via email or SMS. You can use this to track your package.

Ans: Currently, we ship within [specific regions/countries]. International shipping options will be available soon!

Ans: We accept major credit/debit cards, net banking, UPI, and popular wallets like Paytm, GPay, and PhonePe. COD (Cash on Delivery) is also available for select locations.

Ans: Yes, we use industry-standard encryption to ensure your payment details are safe and secure.

Ans: At the moment, we don’t offer EMI or installment options.

Ans: Subscribe to our newsletter or follow us on social media to stay updated about the latest discounts, offers, and new launches.

Ans: No, only one promo code can be applied per order.

Ans: Ensure the promo code is valid and hasn’t expired. If the issue persists, contact our support team for assistance.

Ans: We accept returns for unused and unopened products within 7 days of delivery. The item must be in its original packaging with the receipt.

Ans: Contact our support team at [email address/WhatsApp number] with your order details, and they’ll guide you through the process.

Ans: Refunds are processed within 7-10 business days after the returned item passes our quality check. The amount will be credited to your original payment method.

Ans. Separate zoivane pets community on WhatsApp for dogs and cat pet parents where they can ask for help from WhatsApp community co-pet parents, veterinary doctor , trainer, pet therapist etc. and its open 24*7

Ans: You can reach us via email at www.zoivanepets.com, WhatsApp at 9727054006, or call us at 9727054006. We’re here to help 24/7.

Ans: Yes, we have a dedicated support team, WhatsApp community groups, and resources to assist pet parents with queries about pet care, products, and training.

Ans: Some of our products come with a warranty. Please check the product details or contact our support team for more information.

Ans: A dedicated pet care department who helps pet parents resolve their query not just about the zoivane pets product but also they answer all the queries including food, health, etcA.

Ans: Zoivane Pets is a pet care brand dedicated to providing high-quality grooming, hygiene, training, and wellness products for pets.

Ans: Nishma Singhal is the founder of Zoivane Pets.

Ans. Zoivane Pets offers shampoos, soaps, grooming sprays, pet perfumes, wipes, training products, biscuits, accessories, apparel, and more.

Ans: All Zoivane Pets products are designed, tested, and manufactured in-house to ensure the highest quality and safety.

Ans: Zoivane Pets stands out with in-house quality checks, a dedicated 24/7 pet care support team, a pet parenting WhatsApp community, and eco-friendly, pet-safe product formulations.

Ans: Our founder holds a master's degree in cosmetics and perfumery. She personally formulates all our products, ensuring that no harmful ingredients or fragrances that could irritate pets are included. Thanks to her education and expertise, all our formulations are science-backed.

Ans: Zoivane pets has an inhouse quality check department where each batch of production under goes various test to check the quality parameters before it is dispatched to the pet parents

Ans: The FDA regulatory system for pet industry is negligible , but we at zoivane pets gets the product manufactured only from those manufacturers who are ISO certified, GMP certified and other certification'

Ans: dedicted training range - potty training spray, behaviour corrector which ensures pet to get quicky trained.